Privacy Policy

Privacy Policy

Privacy Policy for Helms Game Legacies LLC

Effective Date: 20240901

At Helms Game Legacies LLC (“Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or interact with our mobile video game trailer services, website, and any related digital or physical services (collectively referred to as the “Services”). Please read this policy carefully to understand how we handle your information.

1. Information We Collect

We collect various types of information to provide you with an optimal gaming experience, and to help us improve our Services. The types of information we collect include:

a) Personal Information

  • Contact Information: Name, email address, phone number, physical address, and similar identifiers that you may provide when booking our services, subscribing to our newsletters, or contacting us.
  • Demographic Information: Age, gender, and other information that helps us improve our Services and target our audience effectively.

b) Non-Personal Information

  • Device Information: Details about the device you use to access our Services, such as IP address, device type, operating system, and browser type.
  • Usage Data: Information about how you interact with our Services, such as game preferences, time spent playing games, interaction logs, and crash reports.

c) Location Information

With your consent, we may collect geolocation data from your device to provide location-based services, such as directing our mobile trailer to your location or offering local event updates.

d) Financial Information

If you make a purchase or a booking with us, we may collect payment details, such as your credit card information or payment method details. All financial transactions are processed by third-party payment providers, and we do not store your financial information.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Service Delivery: To provide, operate, and maintain our Services, including managing bookings for our mobile video game trailer, responding to your inquiries, and delivering games and services.
  • Personalization: To customize and tailor your gaming experience based on your preferences and previous interactions with our Services.
  • Marketing and Promotions: To send you information about promotions, events, offers, or new games that might interest you, based on your consent.
  • Improving Our Services: To analyze usage patterns, diagnose technical issues, and improve our Services and customer experience.
  • Compliance: To comply with legal obligations, including data protection laws, and to enforce our terms of service or other agreements.

3. How We Share Your Information

We value your privacy and do not sell or rent your personal information. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors, such as payment processors, customer service platforms, or marketing services, to assist us in providing our Services.
  • Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or in response to lawful requests from public authorities, including meeting national security or law enforcement requirements.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction.
  • Consent: We may share your information with third parties if you have given us explicit consent to do so.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes using encryption protocols, secure servers, and regular security audits. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have several rights concerning your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and ask that we correct or update any inaccurate or outdated information.
  • Deletion: You can request that we delete your personal information in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
  • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any email you receive from us or by contacting us directly.
  • Data Portability: In certain cases, you may have the right to request a copy of the personal information we hold about you in a machine-readable format.

6. Third-Party Links

Our Services may include links to third-party websites or services that are not operated by us. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13 without parental consent, please contact us, and we will take steps to remove the information promptly.

8. International Data Transfers

As we operate in the United States, your information may be transferred to and processed in countries outside of your country of residence, including the United States. We will take appropriate steps to ensure that your data is protected in line with applicable data protection laws, including the General Data Protection Regulation (GDPR), if applicable.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Helms Game Legacies LLC
Phone: (330) 227-4771
Email: customerservice@hglegacies.com

By using our Services, you consent to the terms of this Privacy Policy. If you do not agree to this policy, please refrain from using our Services.

SMS/Text Messaging Opt-In Policy

1. Overview
By providing your phone number and opting in, you agree to receive SMS/text messages from Helms Game Legacies LLC related to your booking requests, promotional events, and company updates.

2. Categories of SMS/Text Messages

  • Booking Notifications: Includes confirmations, updates, and reminders related to your reservations or services.
  • Promotional Messages (Optional): Includes information on special offers, discounts, and promotions.
  • Company Event Updates (Optional): Includes invitations or updates about upcoming events hosted or sponsored by Helms Game Legacies LLC.

3. How to Opt-In
To opt-in to our SMS/Text Messaging program:

  • During Booking: You can provide your consent by checking the opt-in box when making a booking request or during account creation.
  • Promotions & Events: You may opt-in separately for promotional or event-related messages during the booking process or via our website by checking the designated opt-in box.

4. Message Frequency

  • Booking-related messages: Sent as needed based on your requests.
  • Promotional/Event messages: Typically 1–3 messages per month.

5. Message & Data Rates
Standard message and data rates may apply depending on your carrier.

6. How to Opt-Out
You may opt-out at any time by replying STOP to any SMS message you receive from us. Once you opt-out, you will no longer receive messages unless you opt back in.

7. Contact Information
For questions about our SMS/Text Messaging Program or assistance, contact us at:
Email: CustomerService@HGLegacies.com
Phone: (330) 227-4771